Terms and Conditions

Last updated: August 8, 2026

These Terms and Conditions govern all transportation services provided by Legend OZ Transportation (“the company”, “we”, “us”, “our”) and all use of legendoztransportation.com. By booking a reservation, calling or texting us, submitting a form, or using this website, you agree to these terms.

If you do not agree with these terms, please do not book a reservation.

Definitions

Booking party means the person or company who makes the reservation and is responsible for payment.

Passenger means any person transported in the vehicle.

Reservation means a confirmed booking of a vehicle and driver for a specific date, time, and route.

Payment method on file means the credit or debit card provided by the booking party at the time of reservation.

Billing

A. The payment method on file will be automatically charged one to two days prior to the scheduled pickup date.

B. For one-way trips and hourly service reservations, cancellations made at least twenty-four (24) hours before the scheduled pickup time are eligible for a full refund. Cancellations made less than twenty-four (24) hours before the scheduled pickup time are non-refundable.

C. For round-trip reservations, cancellations made at least twenty-four hours before the first scheduled pickup time are eligible for a full refund. Once the first leg of the reservation has been completed, the return trip is non-refundable.

Hourly reservations may include billable travel time to and from the pickup location, in addition to the time the passenger is in the vehicle. Any applicable travel time will be communicated at the time of booking.
A minimum reservation of three (3) hours is required for all hourly reservations, regardless of the actual duration of the service.
Hourly reservations are reserved for the full time booked. Any additional time requested beyond the original reservation is subject to vehicle availability and will be billed at the applicable hourly rate. Any additional charges will appear on the final invoice and will be automatically charged to the payment method on file upon completion of the reservation. If the reservation ends before the scheduled end time, no full or partial refund or credit will be issued for any unused reserved time.
Last-minute reservations are subject to vehicle availability. Additional fees may apply based on availability, scheduling, and service requirements.
Additional charges for extra stops, route changes, tolls, parking fees, waiting time, or special requests will be listed on the final invoice and automatically charged to the payment method on file upon completion of the reservation.
In the event of a no-show or cancellation made less than twenty-four hours before the scheduled pickup time, the full reservation amount will be charged to the payment method on file and is non-refundable.
The company is not responsible for delays caused by traffic, weather conditions, road closures, accidents, construction, or other unforeseen circumstances beyond the company’s reasonable control.

Car Seats

The booking party may provide their own child safety seat or request one from the company at the time of booking for a fee of $20 per seat, subject to availability. The booking party is responsible for ensuring that each child is transported in an age- and size-appropriate child restraint system in accordance with Michigan law. If the booking party provides their own child safety seat, it must be removed from the vehicle upon completion of the reservation.

Cleaning

If a passenger causes excessive soiling or contamination of the vehicle, including but not limited to vomit, bodily fluids, food, or beverages requiring professional cleaning, a cleaning fee ranging from $300 to $500 may be assessed, depending on the extent of cleaning required and any resulting vehicle downtime. Any applicable cleaning fee will be listed on the final invoice and automatically charged to the payment method on file upon completion of the reservation.

Damages

The booking party is responsible for any damage to the company’s vehicle caused by the booking party or any passenger during the reservation. If material damage is reported by the driver, the booking party agrees to pay the reasonable cost of repair or cleaning. The company reserves the right to inspect and document the damage before processing any applicable charges.

Drugs and Alcohol

The use or possession of illegal drugs in the vehicle is strictly prohibited. If a passenger is visibly impaired or creates a safety concern, the company reserves the right to refuse or terminate service without refund. Any applicable cleaning or damage charges will be billed according to the company’s cleaning fees and vehicle damage policies.

Lost Items

The company is not liable for any lost, stolen, or damaged personal belongings left in or transported within the vehicle. Passengers are responsible for ensuring all personal belongings are removed upon completion of the reservation. If personal belongings are found, the company will make reasonable efforts to notify the booking party. Any shipping or delivery costs associated with returning lost items are the responsibility of the booking party.

Miscellaneous

Pricing estimates are based on the anticipated time and distance of the reservation and do not include tolls, parking fees, waiting time, or other applicable charges unless expressly included in the quoted rate. While the company makes every reasonable effort to provide timely service, arrival and travel times cannot be guaranteed due to traffic, weather conditions, road closures, accidents, construction, flight delays, or other circumstances beyond the company’s reasonable control. The safety of our passengers and drivers remains our highest priority.

Overages and Wait Times

For all non-airport, non-hourly reservations, the first 15 minutes of waiting time after the scheduled pickup time are complimentary. After the initial 15-minute grace period, wait time will be charged in 15-minute increments at $40 per increment. Additional wait time charges will be listed on the final invoice and automatically charged to the payment method on file upon completion of the reservation.

Passenger Behavior

Passengers are expected to behave in a respectful and lawful manner at all times. The company reserves the right to refuse or terminate service without refund if any passenger is intoxicated, under the influence of illegal drugs, disorderly, abusive, threatening, or otherwise poses a safety risk to the driver, the vehicle, or any other passenger.

Pick-up and Drop-off Locations

The booking party is responsible for providing accurate pickup and drop-off locations, pickup time, contact information, and, when applicable, flight information at the time of booking. Any changes to the reservation must be communicated to the company as soon as possible. Failure to provide accurate, complete, or updated information may result in delays, additional charges, or service disruptions.

Seating Capacity

For the safety of all passengers, seating capacity is limited to the number of seat belts installed in the vehicle. The number of passengers may not exceed the number of available seat belts. All applicable local, state, and federal laws must be followed at all times.

Smoking

Smoking or vaping of any kind is strictly prohibited in the vehicle at all times. If a passenger smokes or vapes in the vehicle, a $500 cleaning fee will be charged to the payment method on file.

Trip Updates

The booking party is responsible for promptly notifying the company of any changes to the reservation, including pickup or drop-off location, pickup time, passenger contact information, or any other details that may affect the scheduled service. For airport reservations, the company monitors commercial flights when a valid flight number has been provided. The company is not responsible for delays, additional charges, or service disruptions resulting from inaccurate, incomplete, or outdated reservation information.

Payment Methods

We accept all major credit and debit cards. A valid payment method is required to hold every reservation. Corporate accounts are available on request.

Gratuity

Gratuity for your driver is not included in the quoted rate unless expressly stated on your reservation confirmation. Any additional gratuity is at the discretion of the booking party.

Airport Pickups and Wait Time

For airport arrivals at Detroit Metropolitan Airport, complimentary wait time begins at the actual landing time when a valid flight number has been provided at the time of booking. Domestic arrivals include 45 minutes of complimentary wait time. International arrivals include 60 minutes of complimentary wait time to allow for customs and baggage claim.

Wait time beyond the complimentary period is charged in 15-minute increments at $40 per increment.

If no flight number is provided at booking, wait time is calculated from the originally scheduled pickup time rather than the actual landing time.

Standard airport pickups are curbside. Meet and greet service inside the terminal may be arranged in advance and may carry an additional fee.

Alcohol in the Vehicle

Alcohol consumption inside the vehicle is permitted only where legally allowed, only by passengers 21 years of age or older, and only in vehicles licensed for it. The company does not supply alcohol.

Pets and Service Animals

Service animals are always welcome. Other pets must be approved in advance and transported in an appropriate carrier. Cleaning charges apply if excessive hair, soiling, or damage results.

Vehicle Substitution

If the assigned vehicle becomes unavailable due to a mechanical issue, accident, or other operational reason, the company will provide a comparable replacement vehicle where possible. If no replacement vehicle is available, the company’s liability is limited to a refund of amounts paid for the affected reservation.

Affiliate Vehicles

During periods of high demand, or for group movements requiring multiple vehicles, the company may use vetted affiliate operators to fulfill all or part of a reservation. Affiliates are selected based on licensing, insurance, and vehicle condition standards.

Licensing and Insurance

Legend OZ Transportation operates as a licensed and insured passenger transportation provider under applicable Michigan and federal requirements. Proof of insurance can be provided on request for corporate accounts and venues.

Limitation of Liability

To the maximum extent permitted by law, the company’s total liability arising out of any reservation is limited to the amount paid for that reservation.

The company is not liable for indirect, incidental, special, or consequential damages, including missed flights, missed connections, missed events, lost profits, or lost business opportunities.

Nothing in these terms limits liability that cannot be limited under Michigan law.

Indemnification

The booking party agrees to indemnify and hold harmless Legend OZ Transportation, its owners, employees, and drivers from claims, damages, fines, and legal costs arising from a breach of these terms or from the conduct of the booking party or any passenger in their party.

Calls, Texts, and Consent

By contacting the company by phone, you consent to receive return phone calls in relation to your initial communication. You may opt out of receiving phone calls at any time by replying STOP or by sending an email to info@legendoztransportation.com.

By contacting the company by text, you consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP or by sending an email to info@legendoztransportation.com. Reply HELP for support.

Information collected through this website and through bookings is handled as described in our Privacy Policy.

Website Use and Intellectual Property

All content on legendoztransportation.com, including text, images, logos, fleet photography, and page layouts, is owned by Legend OZ Transportation and protected by applicable law. It may not be copied, republished, or reused commercially without written permission.

This website may link to third-party services, including the online booking portal. The company is not responsible for the content, terms, or privacy practices of third-party websites.

Rates, vehicle availability, and service areas shown on this website are subject to change without notice and do not constitute a binding offer until a reservation is confirmed.

Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict of law rules. Any dispute arising from these terms or from services provided will be brought in the state or federal courts located in Macomb County, Michigan.

Changes to These Terms

The company may update these Terms and Conditions at any time. The revised version applies to all reservations made after the “Last updated” date shown at the top of this page. Please review this page before each booking.

Contact Us

Questions about these terms or a specific reservation:

Legend OZ Transportation Shelby Township, MI Phone and Text: (586) 358-0999 Email: info@legendoztransportation.com Hours: Open 24 hours, 7 days a week

Frequently Asked Questions

When is my card charged?

The payment method on file is automatically charged one to two days before the scheduled pickup date. Additional charges such as extra stops, tolls, parking, or wait time are charged after the reservation is completed.

What is the cancellation policy?

Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund. Cancellations made less than 24 hours before pickup are non-refundable. For round trips, once the first leg is completed the return trip is non-refundable.

Is there a minimum for hourly service?

Yes. A minimum reservation of three hours is required for all hourly reservations, regardless of the actual duration of the service.

How much complimentary wait time is included?

Non-airport, non-hourly reservations include 15 minutes of complimentary wait time. After that, wait time is charged at $40 per 15-minute increment. Airport arrivals include 45 minutes for domestic flights and 60 minutes for international flights from actual landing time when a flight number is provided.

Can I request a child car seat?

Yes. A child safety seat can be requested at the time of booking for $20 per seat, subject to availability. You may also bring your own.

What happens if a passenger smokes in the vehicle?

Smoking and vaping are prohibited in all vehicles at all times. A $500 cleaning fee is charged to the payment method on file.

What are the cleaning fees?

Excessive soiling or contamination requiring professional cleaning is assessed at $300 to $500 depending on the extent of cleaning required and any resulting vehicle downtime.

Company Information